We want every Realoilart collector to be satisfied with their purchase. Eligible items may be returned within 30 days after delivery, subject to the conditions below.
Order Cancellation
Because each painting is prepared or created for an individual order, please contact us as soon as possible if you need to cancel.
- Before production begins: You may cancel for a full refund to the original payment method.
- After production begins: Before processing a customer-requested cancellation, we will explain the refund amount and any deduction, which will not exceed reasonable, documented, non-recoverable materials and work already committed before we received the request. No deduction will be made where applicable law requires a full refund.
- After shipment: An order cannot be cancelled after dispatch. After delivery, you may request a return under the 30-day return process below.
To request cancellation, email us with your order number.
Damaged, Lost, or Incorrect Items
Please contact us as soon as possible if your painting arrives damaged. We recommend sending your order number and clear photos of the artwork and packaging within 7 days of delivery to help preserve evidence for the carrier. This recommendation does not shorten the applicable 30-day return-request period or your statutory rights.
If the artwork is incorrect or lost in transit, contact us promptly with your order number and any available supporting details.
After verification, we will arrange a replacement or a refund according to your preference, at no additional shipping cost to you.
30-Day Return Policy
You may request a return within 30 days after delivery. To be eligible, the artwork must be in its original condition and securely packaged. Please keep the original packaging until you are satisfied with your order.
Once a return is approved, ship it within 14 days to the return address provided by our support team. Do not send a return without authorization, because the correct return location may differ from the original shipping address.
- Our error, damage, or defect: Realoilart covers the approved return shipping cost and offers a replacement or refund.
- Change of mind or other customer preference: The customer is responsible for the approved return shipping cost.
Minor variations in brushwork, texture, or tone are natural characteristics of hand-painted artwork and are not, by themselves, defects.
Refund Processing
We will notify you after receiving and inspecting an approved return. If the refund is approved, we process it to the original payment method within 3 business days. Your bank or card provider may require an additional 7–15 business days to post the credit.
Contact Us
Email us. Send us a message and we’ll get back to you as soon as possible. If you do not see our response, please check your spam or junk folder.