Shipping policy

SHIPPING POLICY

Last updated: September 28, 2026

Production time
Every painting is made to order. Our normal production time is approximately 3–5 weeks after we approve your reference photo and composition. Complex compositions, additional subjects, requested changes, peak seasons, or delays in customer approval may extend this estimate. We will contact you if we expect a material delay.

Shipping destinations and cost
Standard insured shipping to eligible addresses in the United States is included in the listed price unless checkout states otherwise. We currently focus on U.S. orders. Contact us before ordering if you need delivery to another country or territory.

Estimated transit time
After final preview approval and dispatch, standard delivery usually takes approximately 7–15 business days. Transit times are estimates and are not guaranteed. Weather, customs processing, carrier disruptions, remote-area delivery, and peak-season volume can cause delays.

Tracking
We send tracking information to the email address used at checkout when the painting ships. Tracking can take several business days to update after the carrier receives the parcel.

Address accuracy
Customers are responsible for entering a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after dispatch. Additional carrier charges caused by an incorrect or incomplete address may be charged to the customer.

Taxes, customs, and import charges
Any sales tax collected at checkout will be shown before payment. Customs duties, import taxes, brokerage charges, or other government fees, if applicable, are the responsibility of the recipient unless expressly stated otherwise at checkout.

Damage, loss, or delivery problems
Inspect the package promptly upon delivery. If the artwork arrives damaged, photograph the outer packaging, shipping label, and artwork, keep all packaging, and contact us through the store contact page within 7 calendar days.

If tracking shows no delivery or no movement beyond the carrier’s normal timeframe, contact us so we can open an investigation. Carrier investigations and insurance claims may take additional time. We will work with you toward an appropriate replacement, repainting, repair, or refund when a covered loss or damage claim is confirmed.

Delivery dates
Please order well before weddings, anniversaries, holidays, or other fixed dates. We cannot guarantee arrival by a specific date unless we confirm that commitment in writing before you order.