We'll email you photos or videos of your finished artwork before shipping. You can request adjustments within 24 hours. Once approved, or if we don't hear back within 24 hours, we'll proceed with shipping to avoid delays.

Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact info@dearlypainted.com as soon as possible and we will do our best to accommodate you.

Yes, as long as the item has not been shipped. Please contact info@dearlypainted.com or log into your account if you need to cancel your order.

Yes, Free shipping all over the world.

Shipping costs are included in the price, regardless of destination.

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.

Production Time: Each painting is carefully created and typically takes approximately 7 days to complete.

Shipping Time: Once your artwork is ready, shipping usually takes 3–7 days via FedEx or DHL.

Estimated Delivery Time: Most orders arrive within 10–13 days of placing your order.

Bulk Orders: For larger orders or multiple paintings, please contact us at info@dearlypainted.com to confirm the estimated production and delivery timeframe.

Please note that delivery times are estimates and may vary depending on your location and shipping conditions.

Rolled paintings are packed carefully in a strong, protective paper tube.

Framed paintings are packed carefully in a quality reinforced wooden box to ensure maximum safety during transit.

We offer three options: framed, frameless, and rolled canvas.

Framed & Frameless: Both options come with hanging hardware, so you can easily hang your artwork as soon as it arrives.

Rolled Canvas: If you choose this option, your painting will arrive rolled and unframed. You'll need to take it to a local framing shop to have it stretched or framed. They can also install the necessary hanging hardware for you.

Hassle-free returns and exchanges.

Return it for a FULL refund or get a replacement just as easy as you purchase it.

We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact info@dearlypainted.com

Once we receive the returned items, it will take up to 3 business days for us to process the refund.

PayPal: Up to 3 business days for the transaction to appear on your PayPal account.

Credit Cards: Between 7–14 business days for the transaction to be completed.

For damaged items, please kindly contact Dearly Painted within 30 days of the date it was received and it will be exchanged for the same item. Please contact us at info@dearlypainted.com if you would like to replace your item.

Yes, 100%. Each piece is painted from scratch by a skilled artist using real paint, layering, and expressive brushwork on artist-grade canvas. It is a genuine piece of art, never a print or digital reproduction.

Yes. If our standard dimensions do not fit your space, contact our studio with your wall dimensions and preferred frame color. We will recommend custom proportions and framing options.

The composition, colors, and balance of the design are carefully followed, while natural variations in brushwork and texture will make your piece truly one of a kind.