This Privacy Policy describes how Dearly Painted (“Dearly Painted,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, upload a reference image, or make a purchase from https://dearlypainted.com (the “Site”).
By using the Site, you agree to the collection and use of information as described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with the Site, we may collect the following categories of information:
Contact Information
This may include your name, email address, telephone number, billing address and shipping address.
Order Information
When you place an order, we collect information necessary to process and fulfil it, including:
- Products, artwork sizes and frame options selected
- Order history
- Billing and shipping details
- Payment status
- Delivery and tracking information
- Customer service communications
Payments are processed by third-party payment providers. We generally do not directly store complete credit or debit card details.
Uploaded Reference Images
If you request a custom quotation or made-to-order artwork, you may choose to upload photographs, artwork references or other images.
We use these files only to:
- Review your artwork request
- Prepare a quotation
- Create or reproduce the commissioned artwork
- Communicate with you about the order
- Provide previews for your approval
- Resolve production or customer service issues
Please only upload images that you own or have permission to use.
We will not publish uploaded reference images, completed custom artwork or customer photographs for advertising, social media or portfolio purposes without your permission.
Uploaded files may be shared with painters, production partners or service providers only when reasonably necessary to prepare and fulfil your order.
Device and Website Information
When you browse the Site, certain information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Time zone and approximate location
- Cookie identifiers
- Pages and products viewed
- Referring website
- Search terms
- Interactions with the Site
Customer Support Information
If you contact us by email, contact form or WhatsApp, we may collect your contact information, order number, messages, photographs and other information you choose to provide.
2. How We Use Your Information
We may use personal information to:
- Operate and improve the Site
- Prepare custom artwork quotations
- Process payments and orders
- Produce, frame and deliver artwork
- Send order confirmations and shipping updates
- Provide artwork previews and request approval
- Respond to customer service enquiries
- Detect fraud, misuse or security risks
- Provide marketing communications where permitted
- Measure website and advertising performance
- Comply with legal, tax and regulatory requirements
- Protect our customers, business and legal rights
3. How We Share Personal Information
We may share personal information with trusted service providers that help us operate our business, including:
- Shopify, which powers our online store
- Payment processors
- Painters, framers and production partners
- Packaging, warehousing and fulfilment providers
- Shipping companies and customs agents
- Website hosting and technical service providers
- Email and customer support services
- Analytics and advertising providers
- Professional advisers and government authorities when legally required
These parties may only receive information reasonably necessary to perform their services.
We may also disclose information when required to comply with applicable laws, respond to lawful requests, prevent fraud or protect our rights.
You can learn more about Shopify’s privacy practices in the Shopify Privacy Policy.
4. Advertising and Analytics
We may use analytics and advertising services, such as Shopify analytics, Google services, Meta or other social media advertising platforms.
These services may use cookies, pixels or similar technologies to understand how visitors interact with the Site, measure advertising performance and show relevant advertisements.
You can manage your advertising preferences through the relevant platform:
We will only include advertising services in this section when they are active on our Site.
5. Cookies
Cookies are small files stored on your device when you visit a website. We may use necessary, functional, analytics and advertising cookies.
Cookies help us:
- Keep products in your shopping cart
- Remember your preferences
- Provide secure checkout and customer accounts
- Understand website performance
- Prevent fraud
- Measure marketing effectiveness
You can control cookies through your browser settings and, where available, through the cookie preference tool on our Site.
Blocking certain cookies may affect checkout, account access or other Site functions.
Because Shopify and connected services may update their cookies, the cookies used on the Site may change over time.
6. Marketing Communications
If you subscribe to our emails, we may send information about new artwork, promotions and other updates.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing emails will not prevent us from sending necessary order, payment or shipping communications.
7. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Complete and document your order
- Provide customer service
- Maintain business and tax records
- Prevent fraud
- Resolve disputes
- Comply with legal obligations
Uploaded reference images may be retained during quotation, production, approval and after-sales service. You may request deletion when the files are no longer required, subject to legal, contractual and record-keeping obligations.
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Receive a portable copy of certain information
- Restrict or object to certain processing
- Withdraw consent
- Opt out of targeted advertising or certain data sharing
- Submit a complaint to the appropriate data protection authority
We may need to verify your identity before completing a request. Certain information may be retained when required by law or necessary to complete an order, prevent fraud or resolve disputes.
To exercise your rights, contact us at info@dearlypainted.com.
9. International Data Transfers
Dearly Painted serves customers internationally. Your personal information may be processed in countries other than the country where you live, including locations where Shopify, payment providers, production partners or shipping providers operate.
Where required, appropriate safeguards will be used for international transfers of personal information.
10. Security
We use reasonable administrative, technical and organisational measures to protect personal information.
However, no online transmission or storage system is completely secure. Please avoid sending sensitive information through unsecured communication channels.
11. Children’s Privacy
Our Site is not intended for children, and we do not knowingly collect personal information from children below the minimum legal age in their jurisdiction.
If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
12. Third-Party Websites
The Site may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of those third parties.
We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes to our business practices, services or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have questions, wish to exercise your privacy rights or want to make a complaint, please contact us:
Dearly Painted
Email: info@dearlypainted.com
Website: https://dearlypainted.com
We will respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority in your jurisdiction.